Frequently Asked Questions

When will I receive my order?

It takes 2-7 days to fulfill an order, after which it’s shipped out.
Once shipped, the shipping time will depend on your location.

Typical shipping times are:  

  • USA: 3-​4 business days   
  • International: 5-15 business days

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package. 
● Stop by your neighbors in case the courier left the package with them. 
Pro tip: If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@localithic.com with your order number.

The product I received has a smell/white residue on it. Is there something wrong?

Sometimes, there may be a vinegary smell on the garments you receive. Luckily, the odor you smell is temporary. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.
If you receive a product with a mark, try washing it first. (This is a good practice for any new apparel!)

I received a defective/damaged product, what should I do?

All products should arrive in good condition, but a small number may contain printing errors or defects.
To help us resolve this for you  quickly, please email us at info@localithic.com with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll send you a new one, or issue a refund!

Do you offer refunds?

Absolutely!

If you are not 100% satisfied with the look, feel, or fit of anything you receive from us, please contact us at
info@localithic.com with your order # and we’ll sort it out for you.

Can I exchange an item for a different size/color?

If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

If you receive an item that doesn't fit or look as expected, please contact us at
info@localithic.com with your order # and we’ll sort it out for you!
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know as soon as possible after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Any other questions?

Get in touch with us! Send us an email to info@localithic.com